•To achieve the maximum efficiency in ensuring the care
and comfort of guests & in the smooth functioning of the department.
•To establish a welcoming atmosphere.
•To ensure courteousness, reliable service from all
staff to the guest.
•To ensure a high standard of cleanliness and general
upkeep in all areas for which the department is responsible.
•To provide linen in rooms, restaurants, banquet halls,
conference halls, health clubs etc, as well as to maintain an inventory for the same.
•To provide uniforms for all the staff & maintain
inventory for the same.
To Cater to the laundering requirements of hotel
linen, staff uniforms, and guests
•To provide & maintain the floral decorations and
to maintain the landscaped areas of the hotel.
•To select the right contractors & ensure the
quality of work is maintained.
•To co-ordinate renovation and refurnishing of the
property in consultation with the management & with interior designers.
•To co-ordinate with the purchase department for the
procurement of guest supplies, cleaning agents, equipment, fabrics, carpets,
& other items used in the hotel.
•To deal with lost & found articles.
•Carpet shampooing.
•Dealing with any guest queries, complaints &
requests as they occur.
•To keep the general manager or administrator informed
of all matters requiring attention.
•1)Executive
Housekeeper/Director of Housekeeping:-
•The executive housekeeper reports to the General
Manager or the Resident Manager or the rooms division manager.
•He/she is responsible for the overall cleanliness and
aesthetic upkeep of the hotel. His/her duties are:-
•Organize, supervise and coordinate the work of
housekeeping staff on day- to day basis.
•Ensure excellence in housekeeping sanitation, safety,
comfort and aesthetics for hotel guests.
Prepare duty rosters and supervise the discipline and
conduct of her staff
•Ensure proper communication within the department by
conducting regular meeting with the staff.
•
•Recruit new employees and train them for the
housekeeping jobs.
•
•Counsel and motivate employees on various duties.
•Establish and maintain standard operating procedures
for cleaning and develop new procedures to increase efficiency of labor and
product use.
•Search and test new techniques and products in the
market.
•Maintain regular inventory and checking of furniture,
linen, uniform, equipments in the hotel.
•Evaluate employee performance for promotions and
transfers.
•Approval of supply requisitions for the housekeeping
and to maintain minimum stock and cost control procedures for all materials.
•Check the reports, files, registers maintained in the
department.
•Provide budget to the management and control of budgets
2)
Deputy Housekeeper
•The deputy housekeeper reports to the executive
housekeeper. His/her duties are:-
•Check and ensure that all guestrooms, public areas,
back of the house areas are clean and well maintained.
•Inspect the work done by contractors- pest control, laundry, window cleaning, etc.
•Prepare staff schedules and duty rotas.
•Check periodical stocktaking and maintaining of stock
records for linen, uniform, equipment.
•Provide necessary information to assist executive
housekeeper in staff evaluation, disciplining, termination and promotion.
•Develop and implement training programs within the
department in consultation with the executive housekeeper.
•Assist executive housekeeper in forecasting and
budgeting for operating and capital expenditure.
•Take charge of housekeeping department in absence of
executive housekeeper.
Assistant
Housekeeper/Housekeeping Manager:-
•The assistant housekeeper reports to the executive
housekeeper. In large hotels, where an deputy housekeeper exists, assistant
housekeeper reports to deputy housekeeper.
•In large hotels the responsibilities of floors, public
area are divided among assistant housekeepers. In the absence of deputy
housekeeper, all the above mentioned duties and responsibilities are taken over
by the assistant housekeeper. His/her duties are:-
•Be responsible for efficient and orderly management of
cleaning, servicing and repairing of guest rooms.
•Be responsible for hotel linen and check its movement
and distribution to room attendants.
•Keep an inventory of all housekeeping supplies and
check it regularly.
•Provide front office list of ready rooms for allotment
to guests.
•Organize flower arrangements
•Arrange training of staff within the department
•Update records/ files/ registers etc.
•Compile the maids roster.
•Check the VIP and OOO rooms
Floor supervisor/Floor Housekeeper:-
•The floor supervisor reports to the assistant
housekeeper. They are responsible for the final condition of the guestrooms on
the floors allocated to them. His/her duties are:-
•Issue floor keys to room attendants
•Supervise cleaning on the allotted floors and areas-
including guestrooms, corridors, staircases, floor pantries of the allotted floors
•Inspection of cleaning in rooms and coordination of
the work in floors
•Supervise handling of soiled linen to laundry and
requisitioning of fresh ones from housekeeping
•Report maintenance work on the floor
•Supervise spring cleaning.
•Coordinate with room service for tray clearance.
•Maintain par stock for the respective floors.
•Facilitate provision of extra services to guests such
as baby sitters, hot water bottles, other guest requests.
•Report any safety or security hazard to the security
department.
•Check on scanty baggage
•Prepare housekeeping status reports.
•Inform the front office about ready rooms
Ensure services offered to VIPs are of highest
standards
•Public
Area Supervisor:-
•The public area supervisor reports to the assistant
housekeeper. He/ she is responsible for cleaning and inspection of the front of
the house areas such as entrance, lobby, guest corridors and so on. His/her
duties are:-
•Ensure that all public areas and other functional
areas are kept clean at all times.
•Ensure all maintenance jobs are attended in
coordination with the maintenance department.
•Ensure all flower arrangements are placed in
appropriate places in public areas.
•Ensure banquet halls and conference halls are kept
ready for functions and conferences.
•Night
Supervisor:-
•The night supervisor reports to the assistant
housekeeper. He supervises all night staff engaged in the cleaning of public
areas and guestrooms in hotel. His/her duties are:-
•Ensure all public areas are thoroughly cleaned at
night when the traffic is low.
•Plan order of work and direct staff accordingly.
•Ensure submission of room attendants reports and room
status reports.
•Provide guest supplies and attend guest requests in
the night like providing water bottles, extra beds, towels etc.
•Report safety and security hazards.
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