Cleaning Agents:
§Cleaning
agents are perhaps the most critical aids of housekeeping staff in their job to
keep their house neat and clean.
§
§Cleaning
agents
in general can be defined as natural or synthetic substances that are used to
assist the cleaning process.
§
§Cleaning
is
primarily the removal of dirt and dust. The various kinds of cleaning agents
used
for house keeping staffs are as follows:
§
§1)
Detergents 6) Deodorants
§2)
Acid Cleaners 7) Laundry aids
§3)
Alkaline cleaners 8) Polishes
§
4)
Solvent cleaners 9) Floor seal
§5)
Disinfectants 10) Abrasive
§Cleaning
Procedures :-
§
§MANUAL METHODS:= a) Sweeping b) Dusting c)
Damp Dusting d)
Moping e) Scrubbing f)
Polishing
§
§MECHANICAL METHODS:- a)
Suction Cleaning b)
Buffing c)
Polishing d)
Burnishing e)
Scrubbing f)
Stripping
§
§Frequency
of cleaning:-
§
§1) Daily task – These
are routine operations carried out on a day-to-day basis by the cleaner. This
includes the regular servicing of guest rooms, cleaning of bathrooms and
toilets, suction cleaning of floors, dusting of furniture, etc.
§
§ 2) Weekly Task – This
term implies the task carried out on a weekly basis. This may include the work
like polishing of metal, high dusting, dusting under the furniture, vacuum
cleaning of upholstery, etc
§
§3) Periodic – This
is the task carried out on a monthly, quarterly, half yearly or on annual
basis. Some of the usual periodic task in the hotel includes shampooing of
carpets, washing of walls, polishing of floors, cleaning of chandeliers.
§Organisation
of Cleaning:
§
§a)
Orthodox/ Conventional/Traditional cleaning – In this method of cleaning a GRA
completes all the task in one guest room before going on to the next room in
the section allotted to him/her. On an average a GRA may be required to clean 14-16
rooms
in an 8 hr work
day.
§
§b)
Block Cleaning – In
this way of cleaning, the GRA moves from room to room and completes the same
task in every room before returning to begin the cycle again for the net task
on the list. This involves blocking several rooms at a time to form a ‘room
section’ and usually more than one GRA will be at work in the section. For
example, the GRA might make all the beds in a particular room section while
other GRA cleans the toilet, and the third GRA replenishes the supplies.
§Principles
of cleaning:-
§
§All soil should be removed
§Sol should be removed without harming the
surface being cleaned or the surrounding surfaces
§The surface should be restored to its
original state after the cleaning process
§The simplest method should be tried first
using the mildest cleaning agent
§Cleaning should proceed from high to low wherever possible
§When cleaning an area start with the cleaner
surfaces and articles and then go to clean more heavily soiled areas so as to
prevent the spread of soil dorm dirty to cleaner surfaces.
§While wet cleaning or polishing the floor, the
cleaner should walk backwards while cleaning in front of him
§Suction cleaning should be preferred over
sweeping wherever possible
§Sweeping should be done before dusting and dusting
before suction cleaning
§Stains should be removed as soon as they occur
§ The cleaner should take all safety
precautions while cleaning. In particular, cleaning agents and should be stacked neatly to one side.
§The cleaner should start cleaning from the
farthest end of an area working towards the exit
§Types
of soil:-
§
§
a)
Dust- This
is composed of loose particles deposited from the air. It contains both organic
(human and animal hair, dead skin cells, plants) and inorganic (sand, dry
earth) matter.
§
§b)
Dirt – This
implies dust held together firmly by moisture or grease on rough surfaces.
§
§c)
Tarnish – This
is a discolouration or deposition on a metal or alloy surface caused by
chemical reaction with certain substances found in air, water and food stuffs.
Different types of metals get tarnished when they are exposed to air (copper
gets a greenish colour called ‘verdigris’).
§
§d)
Stain – This
is discoloration caused on a hard or soft surface by a substance containing
dyes, proteins, acids or alkalis. Stains cannot be removed by routine cleaning
process. It must be removed as soon as they occur using solvents to dissolve it
or an acid or alkaline to neutralist it.
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