Introduction to Food & Beverage service and various outlets

Introduction

—F&Bis a common abbreviation widely accepted
for "Food & Beverage”

—The sector / industry specializes in:

—Conceptualization, 

—the making of,

—and delivery of food

—Largest section of employees are in Restaurants
& Bars, including Hotels, Resorts & Casinos

F&B Industry

—When you hear the term“Food & Beverage
Industry”, do you picture

—a dining room,

—a restaurant,

—a truck stop,

—a fast-food,

—or a specialty restaurant

The Food Service industry is vast, encompassing
every type of F&B operation that provides meals to
people away from their home

Origin & Evolution of F&B Industry

—Early establishments – Inns & Taverns, aimed at
travelers

—The term Restaurant (from the French
restaurer, to restore) first appeared in the 16th
century, meaning "a food which restores", and
referred specifically to a rich, highly flavored
soup

The Sobrino de Botin in Madrid, Spain, is the
oldest restaurant in existence today, opened
in 1725 F&B Establishments

—Outlets in Hotels

—Standalone Restaurants

—Welfare

—Industrial

—Transport

—Other aspects

Food Court

Outlets in Hotels

—Specialty Restaurants

—Multi cuisine

—Coffee Shop

—Lounge

—Bars / Pubs / Night Clubs

—In Room Dining

—Banquets

—Pastry Shop / Delicatessen

Specialty Restaurants

—Restaurants serving a particular cuisine
e.g. Chinese, Indian or Continental

—Provide a unique meal experience as the décor
& food

Entertainment and equipment compliment the
theme

Multi Cuisine Restaurants

—Restaurants serving cuisine from various regions
e.g. Chinese, Indian or Continental

—Provide a meal experience in a simple décor

—Large seating capacity

Patronized by family or large gathering

Coffee Shop

—Open round the clock

—Multi cuisine menu

—Offer Buffet or an a la carte menu

—The service is quick & casual

They are designed for Heavy traffic & high
number of covers

Lounge

—Usually located in hotel
lobby or executive floors

—Offers a range of
specialty teas and
coffees

Dessert trolleys/ pastry
display are also part of
the display

Bar / Pub / Night

—Major source of
entertainment for
consumers and high
income for the outlet

—Open late evening till late
night

Disco Jockeys generally
play music
Usually levy a cover
charge on entry

In Room Dining/Room Service

—Caters to guests staying
in the rooms of the hotel
Usually operational
round the clock.

—Orders are received
over telephones and
delivered in the room

A very personalized
form of service

Banquets

—Highest revenue generating division
Formal & In-formal

Organised in the banquet rooms/halls of a
hotel

Banquets services

—Types of functions

—Conferences

—board meetings

—cocktail parties

—Weddings

—state banquets

high tea

Pastry Shop / Delicatessen

—Large hotels usually have a cake shop that sells
pastries, cakes, cookies and breads etc. across
the counter

A Delicatessen in addition to bakery products
would also have cold meats, salads, sandwiches
for sale

Standalone Restaurants

— Restaurants – Multi-cuisine/Speciality

—Cafes

—Public Houses

—Fast food/QSR

—Take-away

—Kiosk

—Food Court

—Departmental Stores

Chain Store Cafeterias

Welfare

—School & College hostels

—Special homes

Hospitals & Nursing homes

Food Courts

—Usually located in Multiplexes and malls on a large scale
Self Service

—Quick Bites – Grab & Go

—Multiple Option – Variety

—Limited Seating

—More no. of customers

—First pay & then eat

—Less expensive

—Pack & carry out

—Livelier, Neat & clean

—Food Display

Live Preparation

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